Refund Policy

After your purchase you have 60 days from the day your parcel is delivered to decide whether TrutideX is right for you. If it is not, you can request a refund using the steps below.

About our Refund Policy

We hope you will join the many customers who have made TrutideX part of a simple daily routine. If you have used the product as directed and are not satisfied with your purchase, you can request a refund straightforwardly — no need to explain yourself at length.

This policy should be read together with our Shipping Policy and our Terms & Conditions.

Before you request a refund

Before requesting a refund, please make sure you have given TrutideX a fair trial. We suggest taking one strip daily for several weeks so you can judge how the routine fits into your day before making a decision. Your 60-day window leaves room to give it a fair trial without rushing.

Step-by-step refund guide

Step 1 — Check your window

Make sure you are within the 60-day period, which begins on the day your order is delivered. If you are unsure of the delivery date, check the tracking number on the courier’s website.

Step 2 — Email our support team

Send an email to info@trutidex.com letting us know you are not completely satisfied. Please put “Refund Request” in the subject line and include your order number so your enquiry can be prioritised.

Step 3 — Return any remaining product

Return any unopened or partially used boxes to the address below. Please include a note with your full name, the email address used on the order, and your order number so we can process your refund quickly. Please note that return postage costs are not covered.

Step 4 — We process your refund

Once your parcel reaches us, please allow a little time while we process the refund. We will notify you by email as soon as it has been issued. The time it takes to appear on your statement depends on your bank or card issuer — usually between 5 and 10 business days.

Non-Refundable Items and Charges

The digital e-books included with the 60-day and 90-day supplies are delivered immediately and remain yours to keep, so they are non-refundable. Original shipping charges and any handling fees are generally non-refundable except where a return is due to our error or a defective product. Discounts and promotional credits applied to the original order are not refundable as cash.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We can normally cancel only orders that have not yet been processed or shipped. Once an order has shipped it is handled under this policy.

Late or Missing Refunds

If you have not received a refund you believe is due, please check your bank account first, then contact your bank or card issuer, as there is often a delay before a refund is posted. If you have done this and still have not received it, please contact us using the details below.

How to contact us